Refund policy

RETURNS/EXCHANGES

- For all returns/exchanges, please contact hello@heyzoemay.com within 7 days of receiving your order.

 

CHANGE OF MIND/WRONG SIZE:

- If you would like to exchange your order for any reason, you can do so in exchange for the same item in a different size or colour (as long as it is in stock) or in exchange for online store credit

- We do not refund change-of-mind returns

- You have 7 days to let us know about returning the package in its original packaging with original tags and labels attached.

- Items that have not been returned in their original packaging, with tags and labels missing or have been worn/washed will not be accepted and will be sent back to you at your cost

- We cannot accept any faulty returns if the care instructions have not been followed.

- We do not provide return labels and customers are responsible return postage, duties and taxes.

- Once we have shipped the order and have provided the customer with tracking information, we are not responsible for any packages lost or damaged in transit, missed deliveries or undeliverable addresses.

- Items rejected at delivery point and are returned to us will be subject to reviewal of return postage cost 

- Items that were undeliverable and are returned to us will be processed at the facility, to reship the item customers may be responsible for the postage cost

- We are also not responsible for any returned packages that are lost or damaged in transit.

- We highly recommend that customers return their items using a tracked postal service and to notify us at hello@heyzoemay.com with the tracking information

 

FAULTY ITEMS & OUT OF STOCK

- Wherever possible we will endeavour to replace items that have been received with faults, or a refund will be issued. We will not be able to replace any items that have not been cared for properly by following the care instructions or faults caused by wearing the item or treating the item badly, but we do offer a mending service upon request.

- You must notify us of any faults within 7 days of receiving the item.

- Faults will be reviewed on a case by case basis, please email hello@heyzoemay.com

- If we have oversold an item or if we have sold an item that does not match the description (for example a photo not matching an item description) we will refund the cost of your item.